Refund Policy

You may cancel your subscription at any time. Your access continues until the end of the current billing period. We do not offer pro-rata refunds for mid-period cancellations.

New Pilot subscribers who have not processed more than 1,000 work items and cancel within 14 days of their first payment are eligible for a full refund.

To request a refund, contact billing@agilentic.ai with your account email and order ID.

Refunds are not available for: (a) annual subscriptions after 30 days; (b) accounts terminated for AUP violations; (c) BYO Endpoint discount tier (the discount itself is non-refundable).

Approved refunds are processed via Stripe to the original payment method within 5–10 business days.